Crest Services
  • 08-Sep-2021 to 08-Nov-2021 (CST)
  • Business Office
  • Cedar Rapids, IA, USA
  • DOE
  • Salary
  • Full Time

Benefits Eligible


Overview of Position:

Crest Services provides home and community based services (HCBS) to individuals with mental or developmental disabilities or those with traumatic brain injuries. This position is responsible for managing multiple HCBS programs within their region and is based in Cedar Rapids, Iowa. Direct reports include 3 supervisors and administrative professionals with a total of 40 indirect employees. This region currently supports 50 members and is actively looking to expand our business throughout all regions. Schedule is primarily first shift but must be available after hours on-call, including nights / weekends as needed.


What you will do:

  • Oversee all programs and services within assigned region (approximately 5+ locations)
  • Manage staff and provide coaching, development, and training as needed
  • Build and maintain strong relationships with members and stakeholders and managed care organizations
  • Manage projects and strategic initiatives from planning to closure / deployment
  • Manage by objectives / targets and work independently to achieve outcomes
  • Solve problems, address issues, and de-escalate emergencies if they arise
  • Promote a fair, firm, and consistent approach in alignment with corporate policies / procedures
  • Ensure regional performance meets / exceeds stated key performance indicators
  • Maintain high level of engagement with employees and strong relationships with members and stakeholders
  • Exercise discretion, sound judgment, and authority with decision making
  • Represent Crest Services with DHS and managed care organizations
  • Identify, evaluate, and pursue new growth opportunities / referrals
  • Ability to analyze and interpret complex data / information and compile reporting
  • Remain alert to personnel problems and recommend solutions timely
  • Complete performance evaluations, timesheet approval, and leave request approvals
  • Consult with Human Resources on employee relations, performance management, recruiting, retention, job duties, salary, and other personnel related items
  • Represent Crest Services and region on various boards / committees and sponsor community involvement / volunteer activities
  • Ensure regulatory compliance standards are met (e.g. HIPAA, OSHA, labor laws, Iowa Code), and any issues are reported as appropriate

What you need:

  • Valid Iowa driver's license and proof of insurance
  • 5+ years of management experience, including responsibility of directly managing other supervisors / managers
  • Ability to fluently communicate in English (verbal and written communication)
  • Ability to build a team environment and a willingness to pitch in and help as needed and requested
  • Ability to handle feedback professionally and adjust processes and/or behaviors as needed
  • Strong interpersonal skills with an ability to clearly and concisely communicate complex information
  • Ability to maintain a friendly, upbeat, motivated attitude with a positive and professional presence
  • Ability to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
  • Ability to meet deadlines under pressure in a fast-paced and at times stressful and continuously changing environment
  • Ability to influence and partner with all levels of the company to achieve results
  • Proven experience managing projects and initiatives
  • Advanced knowledge of Microsoft Office products (e.g. Word, Excel)
  • Proven track record for decisive action – backed by strategic planning, continuous improvement, analytical thinking, outcome-directed leadership and service-oriented performance

Bonus if you have:

  • Bachelor's degree in social work, business or healthcare administration, or human services

What we offer:

  • Casual attire
  • Health / Vision / Dental
  • Health Savings Account
  • Life Insurance
  • Tuition Reimbursement
  • Referral Program-(earn up to $1000 for each referral)
  • Retirement plan with company match
  • Generous paid time off

Requires satisfactory completion of the interview process, ability to successfully pass pre-employment drug screening and criminal background check, and a verifiable record of satisfactory performance in previous employment.

Crest Services
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